AIcademy Support

Help for billing, subscriptions, account issues, and study-tool troubleshooting.

Quick Help

Make sure you are signed in before generating study content or loading saved history.
If Premium does not refresh, reopen the app and use Restore Purchases from the paywall.
If a request is pending, use Retry to recover its response. Only start a new, smaller request when the app asks; a new request uses allowance.
Material you explicitly save to History or My progress can be reopened. Unsaved results and chat may not survive closing the screen.

Frequently Asked Questions

How do I restore Premium?

Open the paywall and tap Restore Purchases. Make sure you are signed into the same Apple ID used for the original subscription.

Why can’t I generate study content?

Generation needs an internet connection, your permission to send material to OpenAI, and remaining study allowance. Check the message in the app. If a request is still pending, use its retry action to recover the response instead of starting a duplicate request.

How do I cancel or delete my account?

Cancel Premium in iPhone or iPad Settings → your name → Subscriptions. To delete your AIcademy account, open Profile → Delete Account and sign in again if requested. Account deletion does not cancel an Apple subscription. Version 3.0 cloud cleanup continues in the background.

What changes in version 3.0?

Version 3.0 adds AP starter practice, review of missed questions, photo and text study tools, material chat, free-response coaching, shared class packs and saved progress. AI generation and syncing need internet access; already saved material can be reviewed offline.

How do I ask Carlisle questions?

Use the Carlisle button from study and review screens. Free accounts have a limited number of Carlisle questions, while Premium expands access.

Contact

Support email: support@theaistudytool.com

AIcademy home

Include your account email and a description of the issue. Never send your password or payment card details.